Help & Support
Email support@dailypurpose.app and a real person will reply. Most things below you can sort out yourself in a minute.
My reminders aren't arriving
Check Settings → Notifications in the app first — each reminder has its own switch. If they are on and nothing arrives, iOS or Android has probably denied permission: open your phone's Settings, find Daily Purpose, and turn notifications on there. The app can only ask once, so if you declined the first time it has to be granted from system settings.
Goal reminders use each goal's own time, which you set on the goal itself (⋯ → Edit goal), not in Settings.
I didn't get a confirmation email
Check spam first. If the address already had an account, no email is sent — the app will tell you and offer to sign you in or reset your password instead. Still stuck? Email us and we will confirm the account by hand.
Managing or cancelling Premium
Subscriptions are handled by Apple and Google, not by us, so they can only be changed in your store account:
- iPhone or iPad: Settings → your name → Subscriptions
- Android: Play Store → your profile → Payments and subscriptions
Cancel at least 24 hours before the period ends, or it renews. Deleting the app does not cancel a subscription. Refunds are also handled by the store, under their policies.
I paid but Premium isn't showing
Open Profile → See Premium and tap Restore purchase. That asks the store directly. If it still doesn't appear, email us with the address on your account and we will look into it.
Deleting my account
Profile → Edit profile → Delete account. This permanently deletes your account along with your goals, check-ins, streaks and saved items. It cannot be undone, and we cannot recover it afterwards. Cancel any subscription separately, in your store account — deleting the account does not stop billing.
My streak looks wrong
A streak continues as long as you check in each day; checking in after your reminder time still counts, it is just marked late. If a check-in you remember writing is missing, tell us the goal and the date and we will look.
The widget isn't updating
The widget shows whatever the app last saw, so open the app once and it will refresh. iOS decides how often widgets may reload, so it can lag by a few hours on its own.
Anything else
support@dailypurpose.app. Tell us what you expected and what happened instead — that is usually enough to find it. See also our Privacy Policy and Terms and Conditions.